Spice Fresh ("we", "our", "us") operates the Spice Fresh mobile application (the "App"),
a grocery and spice delivery service for the Mangalorean community in Dubai, UAE.
This Privacy Policy explains what information we collect, how we use it, and the choices
you have regarding your information when you use our App.
Information We Collect
We collect the following types of information when you use Spice Fresh:
Account information: your full name and phone number, used to create and manage your account.
Delivery addresses: home, work, or other addresses you save for order delivery, including street, city, and state.
Order information: items purchased, order history, order value, and delivery instructions you provide.
Payment information: payments are processed through a secure third-party payment provider. We do not store your full card or bank account details on our servers.
Device and usage data: basic technical information such as app version, device type, and crash logs, used to maintain and improve the App.
How We Use Your Information
To process and deliver your orders
To communicate with you about your orders, account, or customer support requests
To maintain accurate delivery addresses and order history
To improve the performance, security, and reliability of the App
To comply with legal and regulatory obligations in the UAE
How We Share Your Information
We do not sell your personal information. We may share limited information with:
Delivery personnel — your name, phone number, and delivery address, solely to fulfill your order.
Payment processors — transaction details necessary to process your payment securely.
Service providers — third parties that help us operate the App (such as hosting and infrastructure providers), under confidentiality obligations.
Legal authorities — where required by law or to protect our rights, users, or the public.
Data Retention
We retain your account and order information for as long as your account is active, or as
needed to provide our services, comply with legal obligations, resolve disputes, and enforce
our agreements. You may request deletion of your account and associated data at any time.
Your Rights and Choices
You can view and edit your saved addresses within the App at any time.
You can request access to, correction of, or deletion of your personal data by contacting us.
You can delete your account by contacting us at the email below.
Data Security
We use reasonable technical and organizational measures to protect your information from
unauthorized access, loss, or misuse. However, no method of electronic transmission or storage
is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Spice Fresh is not directed to children under 13, and we do not knowingly collect personal
information from children under 13. If you believe a child has provided us with personal
information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with
an updated "Last updated" date. Continued use of the App after changes are posted constitutes
your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at: